The Become an Educational Success Specialist course is designed specifically for teachers who want to step into student support, training, or client-facing roles at education companies, nonprofits, or corporate organizations.

You’ll learn how to become the bridge between an EdTech company and the schools or educators they serve—helping them implement tools effectively and achieve their goals.

What You’ll Learn:

Industry-specific skills for the success specialist role: customer support (not tech support), school onboarding, retention strategies, product training, and account management.

How to translate your teacher skills into job-ready assets like communication, problem solving, empathy, and strategic thinking.

The terminology, tools, and expectations of the success specialist field.

How to build a professional portfolio, prep for interviews, and optimize your resume/LinkedIn.

Live Cohort & Mentorship Experience:

Optional 10-week live cohort

Weekly live sessions + office hours

Access to mentors who currently work in the field

Feedback on your work and job materials

A 24/7 online community for support, networking, and Q&A

You can choose to work through the course on demand, at your own pace—or join the cohort for more personalized, real-time guidance.

This course is designed to help you transition into a variety of roles within the Customer Success space—especially in education companies, but also beyond. While the title may vary by company, this course specifically prepares you for roles like:

Customer Success Specialist

Customer Success Manager

Implementation Specialist

Engagement Manager

Account Manager

Support Specialist

Training & Onboarding Specialist

Professional Services Consultant

You’ll gain the skills and tools to confidently apply for—and land—these roles at education-focused companies like Pearson, Newsela, Nearpod, Curriculum Associates, and Canvas by Instructure, as well as at companies outside of EdTech such as Spotify, Netflix, and other mission-driven organizations.

Whether you're looking to stay in the education space or branch out into something new, this course will help you translate your teaching experience into a role where you can thrive.

This course is taught by former teachers who have successfully transitioned into Customer Success roles at both education and corporate companies. They've worked at organizations like Canvas by Instructure, Formative, Curriculum Associates, Ellevation, Kuali, as well as in corporate healthcare and tech companies.

The main instructor for this course is the incredible Shannon Resare, a former educator who has thrived in multiple Customer Success roles. Shannon brings real-world experience, practical strategies, and a teacher’s heart to everything she teaches—making the course both informative and easy to apply.

You’ll also get insights and support from other mentors working in the field right now, so you’re learning from people who get it and are doing the work today.

Yes! When you complete the Become a Success Specialist course, you’ll receive:

✅ A Certificate of Completion
✅ A verified LinkedIn badge to showcase your new skills professionally
✅ And access to master’s-level university credit through our accredited university partner

Here’s what’s important to know:
There is currently no degree program for this career path—this is a new and fast-growing field, and Teacher Transition is the only organization in the world offering a course that not only prepares you for these roles, but also gives you the option to earn college credit for your work.

While it’s not a traditional accredited degree program, this course is designed to be practical, efficient, and highly respected by employers—with direct input from hiring managers and Success Specialists working in the field right now.

You’ll also walk away with:

A job-ready resume, cover letter, and LinkedIn profile

Hands-on portfolio pieces

Interview coaching and job search strategies

And the confidence to speak clearly about your value in this role

Totally understandable—we’re teachers too, and we know how important it is to have real support as you learn something new.

When you join the Become a Success Specialist course, you’re not doing it alone. You’ll get:

✅ One month of free access to our private support community (the Teacher Transition Membership), where you can:

Join live weekly calls with coaches and instructors (Course lead, Shannon, happens to host a group coaching call every month for members.)

Post questions anytime in our private online community and get thoughtful answers from mentors and peers

Be surrounded by others on the same path—cheering you on and sharing what’s working for them

✅ Access to our live cohort experience (optional, included with your course), where you’ll:

Meet weekly in small-group calls with mentors who are currently working in Success Specialist roles

Get feedback, ask questions, and take things deeper than the course alone

Stay encouraged and on track as you build new skills

✅ And anytime you need help, you can always reach out directly to our Teacher Transition team via email. We’re here to make sure you get answers and feel supported every step of the way.

You don’t have to figure this out alone—we’re with you through it all.

Yes—that’s exactly what it’s designed to do.

The Become a Success Specialist course was created specifically to help teachers transition into Success Specialist roles—especially roles like Educational Success Specialist and Customer Success Manager at education companies, nonprofits, and even outside of EdTech at corporate companies.

Here’s how the course sets you up for success:

You’ll learn exactly what the role involves—and how your teaching skills directly transfer

You’ll build a resume, cover letter, and LinkedIn profile tailored to this field

You’ll gain hands-on experience and create real-world portfolio pieces

You’ll get connected to mentors and hear directly from people working in these roles

And you’ll receive ongoing support through live coaching calls, a private community, and optional cohort experience

Many of our grads have landed jobs while still going through the course—because it’s not just theory. It’s step-by-step, practical training built specifically for educators like you.

Yes! This course was built to help you land the role—and that starts with a strong, tailored resume and cover letter.

Inside the course, you’ll get:

✅ Done-for-you templates that are already optimized for Customer Success roles
✅ Step-by-step guidance to help you translate your teaching experience into the language hiring managers are looking for
✅ Real-world examples of resumes and cover letters from former teachers who’ve landed these roles
✅ And personalized support and feedback if you want help refining your materials

By the time you finish, you’ll have a polished, professional resume and cover letter that you can confidently send out—with the right language, formatting, and strategy to help you stand out.

Absolutely. The Become a Success Specialist course doesn’t just teach you the role—it prepares you to confidently talk about your skills in an interview and land the job.

You’ll get:

✅ Role-specific interview prep tailored for Educational Success positions
✅ Sample interview questions and answers so you can know what to expect and how to respond
✅ Guidance on how to translate your teaching experience into clear, compelling stories that resonate with hiring managers
✅ And access to live coaching and feedback through our cohort and membership support—so you’re not practicing alone

Whether you’re new to interviewing outside of education or just want to boost your confidence, this course gives you the tools, language, and practice to show up prepared—and get hired.

Not at all. While many teachers do use this course to land roles at education companies and EdTech organizations, the skills you’ll gain are also a strong fit for nonprofits, healthcare companies, corporate training organizations, and tech companies.

In fact, graduates of this course have landed Success Specialist roles at companies both inside and outside of education—including in the mental health space, SaaS companies, and even major brands like Spotify and Johnson & Johnson to name a few.

The course focuses on:

Core Customer Success skills (which apply across industries)

Hands-on experience with the responsibilities of the role

And translating your teaching background into language and experience that makes sense for any Customer Success position

Whether you want to stay connected to education—or try something entirely new—this course gives you the tools, support, and strategy to make it happen.

The cohort experience is designed to give you structure, connection, and personal support as you work through the course.

Here’s how it works:

🗓️ Live sessions run for 8 weeks, held once per week. These calls walk you through the course content, answer your questions, and include special guest speakers who currently work in Success Specialist roles.

💬 You’ll also get access to a 24/7 online cohort community for 10 full weeks—so you can ask questions, share wins, get feedback, and stay supported even after the live calls wrap up.

🎁 Bonus: After the cohort ends, you’ll receive free access to additional support and career coaching—so if you want help applying, interviewing, or just deciding next steps, we’ll be there.

Whether you want to go fast or take your time, we’ve built the cohort to give you the right support at the right time, and to keep you moving toward your next role—confidently.

The cohort meets once a week for 1–2 hours, and each session is focused on that week’s course topic. You’ll get expert guidance, time for Q&A, and hear directly from guest speakers who work in the field.

🕗 Live sessions are typically held at 8 PM ET / 7 PM CT / 6 PM MT / 5 PM PT.
The exact schedule may vary depending on guest speaker availability, but you’ll receive the full calendar as soon as you join.

🎥 Can’t make a session live?
No worries—replays are uploaded within 48 hours, so you can catch up anytime.

Whether you join live or watch the recordings, you’ll still get the insights, strategy, and support to keep moving forward.

Cohort Testimonial:

“One "ah-ha" moment I had during a live call with our mentors was realizing that the toughest part of transitioning into a new role is often the mindset. It can be really scary to make that change, but through these discussions, I’ve come to see that we, as educators, already have so many of the skills needed for customer success manager roles. It’s just about learning how to translate those skills to fit the demands of the field.

As someone who often got caught up in negative self-talk when I didn’t get interviews or advance to the next rounds, I really appreciated that every call was filled with words of encouragement and the chance to connect with others on the same journey. This made the process feel a little less daunting. Once I shifted to a more positive mindset, I started getting interview requests and felt more confident during interviews.

I really liked seeing how my fellow cohort members progressed and succeeded. It was inspiring to see how strategies that I don't typically use worked for others, which motivated me to give them a try - like networking via LinkedIn.”

–Joy H. Success Specialist Cohort, Spring 2025

We offer a 100% risk-free, 7-day money-back guarantee.

If you join the course and realize it’s not the right fit for you, just email us within 7 days of your purchase and we’ll issue a full refund—no questions asked.

We want you to feel confident and supported in your decision. So go ahead, dive in, explore the course, and take those first steps—completely risk-free.

Our full refund policy can be found here: https://teachertransition.com/refund-policy