Teacher Transition Refund Policy

At Teacher Transition, operated by Idealized Learning LLC (“Teacher Transition,” “we,” “us,” “our”), we strive to provide valuable courses and resources to support your career development. We want you to be satisfied with your purchase. This Refund Policy explains the terms and conditions under which refunds may be granted for our digital products and services (“Services”).

This Refund Policy should be read in conjunction with our Terms of Use. By purchasing any Services, you agree to this Refund Policy and our Terms of Use.

Quick reference:

What you bought	Refundable?
Full self-paced course	Yes, within 7 days, minus a $50 processing fee (see Section 1)
Course bundle	Yes, within 7 days, minus a $50 processing fee (see Section 1)
Mini-course	No
Teacher Transition Membership or Membership Lite	No
AI credits	No
One-on-one services	No

1. General Refund Policy for Online Courses

Standard Refund Window: For most self-paced online courses, we offer a 7-day refund period beginning on the date of purchase unless stated otherwise prior to purchase.

How to Request: To request a refund within this period, you must email [email protected] and include:

• Full name
• Email address used at checkout
• Course name
• Date of purchase

Eligibility Conditions: Refunds may be denied if any of the following applies:

• You have completed more than 15% of the course content;
• You have attended any live cohort session;
• You have downloaded a significant portion of proprietary materials (e.g., templates, workbooks, exclusive resources); or
• We receive your request after the 7-day refund window.

Processing Fee: Approved refunds for full self-paced courses are subject to a $50 processing fee to cover payment processing and administrative costs. The fee does not apply to course-to-course transfers (Section 8).

Bundles: If you bought a bundle of courses, the 7-day window runs from the date you purchased the bundle, and the 15% completion limit is measured across the bundle as a whole rather than course by course. You may refund the whole bundle or individual courses within it. Where you refund part of a bundle, we refund the share of what you paid that is attributable to those courses, calculated proportionally, and the courses you keep stay at the bundle price you paid. One $50 processing fee applies per refund request, not per course.

2. Teacher Transition In-House Payment Plans

We offer Teacher Transition in-house payment plans to help make our courses more accessible and affordable.

2.1 Refunds and Cancellations for Payment Plans

• Purchases made under an in-house payment plan are eligible for a refund only within the 7-day refund window described in Section 1 (measured from the date of purchase/enrollment).
• After the 7-day period, in-house payment plans cannot be cancelled and are non-refundable, except where required by applicable law.
• If a course is purchased during special promotions, clearance sales, or with significant discounts, it may be designated “final sale” and non-refundable. This will be disclosed at the time of purchase.
• If a payment plan purchase is eligible for a refund, any approved refund remains subject to the $50 processing fee described in Section 1.

2.2 Card on File; Failed Payments; Suspension/Termination; Certificate Verification

• Card on File: A valid credit card must be kept on file for all in-house payment plans. Monthly charges will be processed automatically on the scheduled billing dates.
• Failed Payments; Suspension: If we are unable to successfully charge the card on file for any scheduled installment payment (for example, due to an expired card, insufficient funds, or a declined transaction), Teacher Transition may suspend access to the course and any associated course cohort (if registered) unless and until the account is brought current.
• Non-refundable Installments: Each installment payment is earned when paid and is non-refundable. If any scheduled installment payment fails and is not cured within the Cure Period described below, Teacher Transition may suspend or terminate access to the course and any cohort participation. You will not receive a refund for amounts previously paid, except where required by applicable law.
• Cure Period: You will have 7 days from the date of the failed payment attempt to update your payment method and bring your account current (the “Cure Period”). If the past-due amount is not paid within the Cure Period, access may remain disabled and/or be terminated.
• Reinstatement: Access and participation may be reinstated only after all past-due amounts are paid in full.
• Certificates: Completion certificates will not be issued, honored, or verified unless and until all required payments have been successfully completed.

3. Teacher Transition Membership and Membership Lite

This section applies to our paid memberships: the Teacher Transition Membership and Membership Lite. Both include access to the Job Search Dashboard and our AI tools, at different levels. Current pricing is shown at checkout. The Free Board costs nothing, so there is nothing to refund.

Memberships are non-refundable. This includes your first month, any renewal month, partial months after cancellation, and months in which you did not use the Service.

Access is delivered immediately. As soon as your subscription starts, the job listings on your plan are unlocked, your AI credits are issued, and your membership content opens. Course material included with a membership is part of that subscription and is not separately refundable under Section 1.

Idealized Learning LLC is the merchant of record. Charges appear on your card or bank statement as Teacher Transition. The Job Search Dashboard application itself does not collect or store payment card information.

Cancelling: You can cancel at any time yourself from the Student Portal. If you would rather have us do it, email [email protected] and we will take care of it. Cancel before your renewal date to avoid the next charge. You keep full access for the remainder of the billing period you have already paid for, after which your account moves to the Free plan. Your account is not closed or deleted.

Once a renewal charge has been processed, it is not refundable.

Failed payments: If a payment fails, your subscription may end and your account may move to the Free plan. We do not operate a formal grace period or automatic retry, so please keep your payment details current.

If we discontinue the service: If we retire a paid tier entirely, we will give you at least 30 days’ notice, we will not charge you for any renewal after that notice, and we will keep your access running until the end of the period you have already paid for. No refund arises, because you receive everything you paid for.

Changing plans: There are no pro-rated refunds or credits when you move between tiers. Upgrading does not refund any part of your current month, and downgrading does not refund the difference for the remainder of the month. Changing plans also resets which job listings are available to you, as described in Section 4 of the Job Search Dashboard Supplemental Terms.

Your data after cancellation: Cancelling does not delete your account or your data. Everything is still there if you rejoin, and Free plan limits apply again. If you would like your account deleted entirely, email [email protected]. See our Privacy Policy.

4. AI Credits

AI credits are non-refundable, whether they were included with your plan or purchased separately, and whether or not you have used them.

Credits included with a plan reset on a schedule shown in the Service, do not roll over, and end when your paid plan ends. Credits you buy separately stay on your account if you cancel or downgrade and work again if you rejoin a paid plan, but cannot be used on the Free plan where the AI tools are unavailable.

Credits have no cash value and cannot be transferred or exchanged.

5. Non-Refundable Items

Except where refund rights are required by applicable law, the following items are non-refundable. The only refund we offer is the 7-day window for full self-paced courses described in Section 1.

• Mini-Courses: Due to their digital nature and low cost, mini-courses are non-refundable.
• One-on-One Services: One-on-one services (including coaching, consulting, mentoring, and resume review sessions) are non-refundable. Once a session is scheduled, it may be rescheduled one (1) time if requested at least 24 hours prior to the scheduled start time. Rescheduling must be completed through the reschedule link provided to you in your confirmation email and/or appointment reminders, or by emailing [email protected] if you are unable to access the link. Reschedule requests submitted with less than 24 hours’ notice may be denied and the session may be treated as completed. If your assigned mentor is unavailable for any reason, we will use reasonable efforts to match you with another mentor or offer an alternative schedule.
• The Teacher Transition Membership and Membership Lite: These include varying access to the Job Search Dashboard and AI tools, as described in Section 3. Recurring membership fees are non-refundable, and you are responsible for cancelling before your renewal date to avoid future charges.
• AI Credits: As described in Section 4.
• Discounted/Promotional Sales: Products purchased during special promotions, clearance sales, or with significant discounts may be marked as final sale and non-refundable. This will be indicated at the time of purchase.

6. How to Request a Refund

All refund requests must be submitted in writing by emailing [email protected].

Include:

• Your full name
• Email address used for purchase
• Name of the product/service
• Date of purchase
• Reason for the request (optional, but helpful)
• Any required documentation (if applicable)

7. Refund Review and Processing

• We review refund requests within 3–5 business days.
• If approved, refunds are issued to the original payment method within 5–10 business days after approval.
• Your financial institution may take additional time to post the credit.
• Once a refund is processed, access to the refunded product/service will be revoked.

Processing Fee Reminder: The $50 processing fee applies to all approved refunds for full courses and bundles, to cover payment processing and administrative costs. It is charged once per refund request, not once per course.

8. Course Transfers

If you would prefer a different course, you may request a one-time course transfer within 7 days of purchase. There is no $50 processing fee for a course-to-course exchange. Transfers can be completed one time only, and transferred purchases are not eligible for refunds afterward.

Course transfers apply to courses only. Memberships and AI credits cannot be transferred or exchanged.

9. Billing Errors

A billing error is not a refund request, and we will always make one right.

If you were charged twice for the same period, or charged after you asked us to cancel and we did not process your request in time, email [email protected] and we will correct it. This applies regardless of the non-refundable terms above.

10. Chargebacks

If you dispute a charge with your bank rather than contacting us, we may suspend your account while the dispute is open, and we restore it as soon as the dispute is resolved. Please email [email protected] first. We would much rather resolve it directly, and we usually can.

11. Policy Abuse / Fraud Prevention

We reserve the right to deny refund requests in cases of suspected abuse, including but not limited to:

• Repeated refund requests across multiple products;
• Excessive consumption or downloading of content prior to a refund request;
• Refund requests after substantial completion or use of Services.

12. Changes to This Policy

We may update this Refund Policy. Material changes take effect 30 days after we post them, and we will email active subscribers.